1. INTRODUCTION
This Refund Policy outlines the terms under which refunds may be granted for products and services purchased through happydogsacademy.com
Happy Dogs Academy is a brand and educational division of Happy Dogs Maui LLC, operated by Kristin Solbach.
This Refund Policy is incorporated into and forms part of our Terms & Conditions. By completing a purchase, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
2. PRODUCTS AND SERVICES COVERED
This Refund Policy applies to:
Digital products (guides, downloads, PDFs, worksheets)
Online courses and educational programs
Recorded trainings and video-based programs
We do not currently offer subscriptions, memberships, physical products, or live events through Happy Dogs Academy.
3. CONDITIONAL REFUND POLICY
We offer refunds only under specific conditions.
To be eligible for a refund, all of the following must be met:
3.1 Time Limit
Refund requests must be submitted within 14 days of the original purchase date.
3.2 Proof of Good-Faith Effort
You must demonstrate that you made a genuine effort to engage with the material. This includes:
Accessing and completing at least the first core module of the program
Reviewing and attempting the foundational exercises or recommendations
Applying the material as instructed in a reasonable manner
Refunds will not be granted to customers who purchase content and request a refund without meaningful engagement.
3.3 Written Request
All refund requests must be submitted in writing to:
📧 support@happydogsacademy.com
Your request must include:
Full name
Email used at checkout
Order number or transaction ID
A brief explanation of why the program did not meet your needs
3.4 First-Time Purchase Only
Refunds are limited to first-time customers only.
If you have previously received a refund for any Happy Dogs Academy product, you are not eligible for refunds on future purchases.
3.5 Review & Processing
If all eligibility requirements are met and your request is approved:
Refunds will be processed within 7 business days
Refunds will be issued to the original payment method
Bank processing times may vary
Approval is not automatic and is determined at our sole discretion based on this policy.
4. NON-REFUNDABLE ITEMS
The following are non-refundable under all circumstances:
Digital products once fully consumed or substantially accessed
Bundled products where any component has been accessed
Promotional or discounted purchases (unless expressly stated otherwise)
Purchases made more than 14 days prior to the refund request
Requests that do not meet the eligibility criteria above
5. HOW TO REQUEST A REFUND
To request a refund:
Email support@happydogsacademy.com
Use the subject line: “Refund Request – [Product Name]”
Include all required information listed above
We will respond within 5 business days.
Submitting a request does not guarantee approval.
6. CHARGEBACKS & PAYMENT DISPUTES
We take chargebacks seriously.
By making a purchase, you agree to:
Contact us first to resolve any concerns
Not initiate a chargeback without attempting resolution
Initiating a chargeback without contacting us first constitutes a breach of this Refund Policy and our Terms & Conditions.
If a chargeback is initiated:
Access to all products may be revoked immediately
We reserve the right to dispute the chargeback
We may recover associated fees and costs where permitted by law
7. EXCEPTIONS
We may make limited exceptions at our sole discretion for:
Verified technical failures on our end
Duplicate charges
Billing errors
Exceptions must be requested in writing and are not guaranteed.
8. INTERNATIONAL CUSTOMERS
This Refund Policy is governed by the laws of the State of Hawaii, United States.
For EU/EEA customers:
By purchasing digital content and accepting immediate access, you acknowledge and agree that you waive your 14-day right of withdrawal, as permitted under EU consumer law.
9. CHANGES TO THIS POLICY
We reserve the right to update this Refund Policy at any time.
Changes will not apply retroactively to purchases made before the update.
10. CONTACT
Happy Dogs Academy
Email: support@happydogsacademy.com
Phone: (808) 646-3323